The frustrated British Gas customer claims she got three letters in one day from EDF demanding outstanding payment even though she isn’t their customer anymore.
A widow claims she has been “going crazy” with frustration after receiving constant payment letters from an energy firm who she is not a customer with.
Valerie Clemson, 76, from Conwy, North Wales had previously been with EDF but switched to British Gas when she moved home.
After paying all her EDF bills in full she was shocked to receive a letter of outstanding payments with them.
She insisted: “I’ve never owed a penny to anyone in my life.”
Mrs Clemson told North Wales Live that EDF told her “Sorry you’ve left us” but then “the letters and bills started coming” to her new home.
One bill dated April 10 demanded £1,263.83 for “your gas”.
Whilst investigating the issue, an EDF spokesperson said they were sorry to hear about her problems and that her claim was “a priority”.
Ms Clemson continued: “They (EDF) are hounding me, saying I owe them money but I’m paying by direct debit to British Gas.
Don’t miss…
£2,000 energy bill refund eases bereavement pressures – The Crusader[LATEST]
Average child goes through 945 school uniform items during their school life[LATEST]
Rishi Sunak faces calls to scrap ‘not fit for purpose’ energy price cap[LATEST]
“I contacted EDF and they said they were sorry yet the demands for payment did not stop.
“I thought ‘Thank the Lord’ but two days later I got a bill! It’s like nobody speaks to people in other departments. I’m going crazy with it all.”
An EDF spokesperson said: “We’re sorry to hear about the problems Mrs Valerie Clemson has been facing and we’re investigating this as a priority.
We use your sign-up to provide content in ways you’ve consented to and to improve our understanding of you. This may include adverts from us and 3rd parties based on our understanding. You can unsubscribe at any time. More info
“We remain committed to helping as many customers as possible, including providing debt relief and installing energy efficiency for those in fuel poverty.”
The former nurse and shop worker had been living in Penmaenmawr but moved to her bungalow in Conwy in April last year.
“I don’t know which way to turn,” Mrs Clemson said.
Source: Read Full Article